FAQ

Please note, we have a knowledge base for help with things like; server issues, configuration, installing mods and more. The below FAQ is mainly for sales related or basic questions. If you are not able to find what you are looking for, please contact us, we are always happy to help!

General

What are your payment methods?

We accept PayPal, all major debit and credit cards, Bitcoin and hundreds of other payment through the G2A Pay payment gateway, the options  through here change depending on where you are ordering from, for example: bank transfer, Skrill, Union Pay and funds in your G2A Wallet. We also provide a public pay system where anyone may contribute to your services payment using a unique link, they can pay via PayPal, or G2APay via this method. This system has also been known as clan pay, or group pay.

Do you offer a refund policy?

Your satisfaction is our highest priority so we yes we do offer a refund policy! We offer a 14 days satisfaction based refund policy on all our game servers and TeamSpeak 3 servers. (T&C’s do apply) So if you are unsatisfied with your service, you may request a refund during the first 14 days by contacting support via support ticket. We also offer a 24 hour full refund policy for changes of mind or any other reason. We cannot offer refunds on our dedicated servers and service add-ons.

What hardware do you use?

Our game servers are provided on 100% dedicated high quality Intel hardware. We continually asses our hardware to ensure we offer high performance hardware to give you lag free gaming. Below are just a few examples of the hardware we use:

  • Intel i7 7700k, 64GB DDR4 RAM, 2 x 512GB NVME Storage
  • Intel E5-1650 V3, 128GB DDR4 RAM, 2 x 512GB SSD Storage
  • Dual Intel E5-2670 v2, 256GB DDR3 RAM, 2 x 1TB HDD Storage

We offer a unique system for a few of our game servers where you can specify the exact hardware your game server is placed on, you can see this here.

What happens after I order my game or voice server?

All our game and TS3 servers (other than Space Engineers and Medieval Engineers) are sent to our automatic setup system immediately after cleared payment, this means your game or voice server will be setup within minutes! The exact setup time does depend on several factors such as the game server chosen, the hardware, and current setups in progress. Usually it is between 2 and 20 mins. For Space Engineers and Medieval engineers, these are setup manually and usually take a couple of hours to setup. We guarantee that they will be setup within a maximum of 12 hours. But in almost all cases, they’l be setup in just a few hours. Once your server has been setup via either method, you will receive an email with the login details, please be sure to check your spam or junk folders encase it goes in there. There are rare occasions where your order will be flagged for verification such as if our fraud system has flagged the order, be sure to enter accurate details to avoid this possibility. It may also be flagged if it is a large order. This can delay setup. If this is the case you will receive an email from us with what to do.

I'm having problems with my game or voice server, what should i do?

If you’re having issues with your game or voice server, there are a few things you should do: 1) Check Our social media pages, Facebook and Twitter , we always post about server issues here 2) If you’re using TcAdmin, login to your control panel as we may also post an announcement here that will be shown to you upon login about any open issues. 3) Visit our announcement page. 4) Visit our up-time page to see if any servers are currently down 5) If nothing has been reported, please check our knowledgebase encase the issue can be solved by a tutorial here. 6) Submit a ticket here, explaining the issue in detail and we will be happy to help. We operate 24/7, 365 days a year!

I've found a cheaper game server host. Can you beat their price?

We can yes! Simply fill out our quick and easy price beat form and we will respond beating the price or providing you with a free month.

How long do game server upgrades or downgrades take?

The time it takes all depends on the upgrade type and game server:

  • Slot or CPU process priority upgrades for game servers using our TcAdmin control panel are done automatically within a few minutes and effective on the next restart.
  • Slot of CPU process priority upgrades for our Space Engineers or Medieval Engineers servers are done manually, and will be done as soon as possible subject to staff availability.
  • RAM Upgrades for Minecraft are automatically within a few minutes effective on the next restart.
  • For other upgrades such as location changes and hardware upgrades for any game server. These are done manually,  after order, we will contact you to arrange the change at a suitable time. If its a location or hardware change, these will take 1-3 hours to move everything over to the new server depending on the size of any mods, your map etc (all your configuration / saves etc will be transferred).

Do you host your game servers on VPS, Cloud or Dedicated servers?

All our game servers are hosted on dedicated (bare metal) servers. Providing true raw performance, without the hindrances that often come with cloud or VPS servers.

Can i switch to a different game server?

We do offer our unique OneBlend service which provides you with a game server that you can switch to any supported game, anytime, with unlimited switches throughout your month which you can do in just one click via our control panel. You can find more out about this here. If you prefer a more traditional game server with just one game , we are also happy to switch your game to a different one that we support by contacting us.

If i upgrade mid billing term, how much do i need to pay?

You only need to pay the difference between your current game servers price and the upgraded one for the remainder of your current billing term. For example, if your current game servers price is $10 per month, and the upgraded server is $15 per month and you upgrade mid term with 15 days left on your billing period, you would only need to pay $2.50 at that time.

TcAdmin Game Servers

These apply to all our game servers using the TcAdmin control panel.

Do you offer FTP access?

Yes! You can either use the built in file manager, or connect to your game server with an FTP program to access your files.

Can I mod my game server?

Yes, as-long as the game has modding capability, then we will have the features for you to mod your game server. You can easily install mods to your requirements either through our custom built mod installation tools, our mod manager where you can install them in one click, manually through the file manager or FTP client, or by using our management services to install them for you. The exact available mod installation tools available depend on the the game server chosen, but all game servers will have the ability for you to install any mod you wish onto the game server.

Do you create offsite backups of the game servers?

Yes, we take daily off-site backups which are stored for 7 days of all game server save files for FREE, included in your game servers price, which you can restore on request by contacting support. We also have off-site hourly backups which you can purchase during your order. Please note we do not currently have backups for our Minecraft servers, but are working on developing this system.

How can i configure my game server?

For the majority of our game servers and all our popular ones, we offer an easy to use configuration editor where you can edit the configuration of your server through simple drop downs, tick boxes and text fields. When there are also settings that can be added that are not included in the configuration editor, we also offer direct access to the file where you can edit any setting you require to the file directly.

Space Engineers and Medieval Engineers

These apply ONLY to Space Engineers or Medieval Engineers game servers

Do you offer Space Engineers ``Torch``? (previously known as Server Extender)

Yes we do support Torch! It can be installed and activated on all our Space Engineers servers in just 2 clicks via our custom control panel. Both Essentials and Concealment plugins installed automatically, and others can be added on request by contacting us via support ticket.

Can I install workshop mods?

Yes! You can easily install Space Engineers or Medieval engineers workshop mods by simply putting the mod ID in a box in the control panel. No need to edit any files and we don’t limit you at all. The mod is then automatically installed and updated on server restart.

What control panel do you provide?

We provide our custom control panel SESM for you to easily control your Space Engineers or Medieval engineers game server. We also provide a TcAdmin configuration for Space Engineers (different control panel), which you may choose to be placed on by contacting support, this panel has a few benefits including more direct access to the core Space Engineers files and on demand updates (updates which you start using a button in the control panel) which some people prefer.

Can i access my server files?

Yes! You can access your Space Engineers or Medieval engineers files through our built in file manager to upload, download, delete and edit the files without leaving your browser. Through SESM, we do not offer FTP via an FTP client, this is because we have designed this control panel so you can do everything easily without ever needing to manually edit the files. Using our TcAdmin control panel for Space Engineers which you can choose to use we also offer access to the core Space Engineers files and full FTP access using your preferred FTP program, you can choose to be on this control panel instead by contacting us after order.

Can i make my game server private?

Yes! You can do this by setting up a steam group with only the people you want to join in the group, then adding the group ID to your Space Engineers or Medieval engineers game server through your control panel. You can also setup a password and assign that to the server so only those who know the password can join the server.

Is there a backup system?

Yes! You can activate up to 3 different levels of automatic backups for free via the control panel; Level 1 – Every 6 hours Level 2 – Every day Level 3 – Every Wednesday, Friday and Sunday You can also take a backup at any time by downloading the map through the control panel at anytime. We also take off-site backups every day automatically for free, and you can also upgrade to hourly offsite backups during order.

Minecraft Game Servers

What control panel do you offer for your Minecraft servers?

We offer the Multicraft control panel for use with your Minecraft server with ServerBlend

Which Minecraft edition are your game servers compatible with?

Our Minecraft servers are for the Java edition of Minecraft

Do you offer FTP Access?

Yes, you can connect to your Minecraft game server with the FTP client of your choice.

Can I upload my own jar files?

Yes you can upload your own jar files via FTP.

Build your own game server

How does the build your own game server config tool work?

With our custom built game server configuration system which you can access here, you can configure your game server exactly how you’d like it. The Game, CPU, RAM, Drive required and more. Therefore you only need to pay for exactly what you need, nothing more. You can upgrade or downgrade your hardware, and other options at any time.