General

Please note, we have a knowledge base for resolutions to issues, more information and answers to more common questions.
If you are not able to find what you are looking for, please contact us, we are always happy to help.

What are you payment methods?

We accept PayPal, all major debit and credit cards, Bitcoin and G2A Pay
You can pay on a monthly, quarterly, semi-annually or annually, for prepaid terms above monthly you will receive a discount.

We also provide a group pay system where anyone may contribute to your services payment using your unique link. This is also known as clan pay, or public pay.

Do you offer a refund policy?

Your satisfaction is our highest priority so we yes we do offer a refund policy!

We offer a 14 days satisfaction based refund policy on all our game servers and TeamSpeak 3 servers.
So if you are unsatisfied with your service, you may request a refund during the first 14 days.
In some situations, we may also consider refunds that are outside the scope of our refund policy, so feel free to contact us if you would like to request one.

We cannot offer refunds on our dedicated servers and service add-ons.

What hardware do you use?

Our game servers are provided on 100% dedicated high quality Intel Xeon, server grade hardware.
We continually asses and upgrade our hardware to ensure we offer the best hardware and configuration options.
Below are just some of our server hardware available.

– Intel Xeon 2 x E5-2630 v3, 128GB DDR4 RAM, 2 x 1TB HDD
– Intel Xeon 2x E5-2670 v2, 256GB DDR3 RAM, 2 x 1TB HDD
– Intel Xeon E5-1650 V2, 128GB DDR3 RAM, 2 x 480GB SSD

What happens after I order my game or voice server?

Most of our game servers are sent to our automatic setup system after cleared payment, this means your game or voice server will be setup within minutes!
For Space Engineers and Medieval engineers, these are setup manually and can take up to 12 hours to setup.

Once setup you will receive an email with the login details, if you don’t see anything, please make sure you check your spam, junk or trash folders and set us as a safe sender.
There are rare occasions where your order will be flagged for verification such as if our fraud check system has flagged the order, be sure to enter accurate details to avoid this possibility, or if its a large order. This can delay setup. If this is the case you will receive an email from us.

I'm having problems with my game or voice server, what should i do?

If you’re having issues with your game or voice server, there are a few places to check of any reported issues before contacting support:

1) Our social media pages, Facebook and Twitter.
2) If you’re using TcAdmin, login to your control panel as we may also post an announcement here that will be shown to your upon login.
3) Visit our announcement page.
4) Visit our up-time page to see if any servers are currently down

If nothing has been reported, submit a ticket here, explaining the issue in detail and we will be happy to help. We operate 24/7, 365 days a year!

I've found a cheaper game server host. Can you beat their price?

We can yes! Simply fill out our quick and easy price beat form and we will respond beating the price or providing you with a free month.

Game Servers

These apply to all our game servers using our TcAdmin control panel.

Can I mod my game server?

Yes, as-long as the game has modding capability, then we have the features for you to mod your game server. You can easily install mods to your requirements either through our custom built mod installation tools (on some game servers), ARK Remote (ARK:SE only), or manually through the file manager or FTP program.

We also offer 1 click mod installs for some game servers.

If the mod contains a DLL file, you will need to contact us to install the mod, this is a security procedure as DLL files can be manipulated to harm the server.

Do you offer FTP access?

Yes! You can either use the built in file manager, or connect to your game server with an FTP program to access your files.

Can i switch to a different game server?

Yes! You can. Simply contact us and we will switch you to the game server of your choice

How long to game server upgrades or downgrades take?

The time it takes all depends on the upgrade type:

  • Slot or CPU process priority upgrades for game servers using our TcAdmin control panel are done automatically within a few minutes and effective on the next game server restart!
  • For other upgrades such as location changes and hardware upgrades for any game server, or slot and CPU process priority upgrades for Space Engineers or Medieval Engineers game servers these are done by our team.
    After submitting your upgrade or downgrade request, either through your client area product page, or by contacting us, we will then contact you to schedule your preferred time and date of upgrade to ensure the upgrade. If its a location or hardware change, these will take a 1-2 hours to move everything over to the new dedicated server (all your configuration / saves etc will be transferred). Slot or CPU process priority changes will only take a few minutes.

If i downgrade mid billing term, do you credit me the difference?

Yes we do. If you were to downgrade from a £15 per month game server, to a £10 per month game server mid way through your monthly billing period with 15 days left, you would be credited the difference in price for the remainder of the term.

Which in this example would be £2.50, which would be added to your account credit balance to be used on a future renewal or new game server or other service of your choice.

If i upgrade mid billing term, how much do i need to pay?

You only need to pay the difference between your current game servers price and the upgraded one for the remainder of your current billing term.

For example, if your current game servers price is £10 per month, and the upgraded server is £15 per month and you upgrade mid term with 15 days left on your billing period, you would only need to pay £2.50 at that time.

Do you create offsite backups of the game servers?

Yes, we take daily off-site backups which are stored for 7 days of all game server save files for FREE, included in your game servers price, which you can restore on request by contacting support. We also have off-site hourly backups which you can purchase at a cost of £2.90 per month.

Space Engineers and Medieval Engineers

These apply ONLY to Space Engineers or Medieval Engineers game servers

Do you offer Space Engineers Server Extender / Torch?

Space Engineers Server Extender is no longer developed and has been replaced by “Torch”. Yes we do support Torch, and it can be installed and activated on our Space Engineers TcAdmin control panel. We are also going to add it to our SESM control panel for Space Engineers, however at the moment to be able to use Torch, we must move your game server to our TcAdmin control panel, simply contact us to begin the process.

We also support all mods / plugins for Torch and they can be installed by contacting support. This is needed as they contain DLL files which can be maliciously manipulated, for your security we must verify all DLL’s uploaded onto the dedicated server.

Can I install workshop mods?

Yes! You can easily install Space Engineers or Medieval engineers workshop mods by pasting the ID in a box in the control panel. No need to edit any files and we don’t limit you at all.

What control panel do you provide?

We provide our custom control panel SESM for you to easily control your Space Engineers or Medieval engineers game server.

We also provide a TcAdmin configuration for Space Engineers (different control panel), which you may choose to be placed on by contacting support, this panel has a few benefits including more direct access to the core Space Engineers files and on demand updates (updates which you start using a button in the control panel) which some people prefer.

Can i access my server files?

Yes! You can access your Space Engineers or Medieval engineers files through our built in file manager to upload, download, delete and edit the files without leaving your browser.

Using our TcAdmin control panel for Space Engineers which you can choose to use we also offer access to the core Space Engineers files and full FTP access using your preferred FTP program.

Can i make my game server private?

Yes! You can do this by setting up a steam group with only the people you want to join in the group, then adding the group ID to your Space Engineers or Medieval engineers game server through your control panel.

Is there a backup system?

Yes! You can activate up to 3 different levels of automatic backups.
Level 1 – Every 6 hours
Level 2 – Every day
Level 3 – Every  Wednesday, Friday and Sunday

You can also take a backup at any time by downloading the map through the control panel.

Build your own game server

How does this config tool work?

With our custom built game server configuration system which you can access here, you can configure your game server exactly how you’d like it. The Game, CPU, RAM, Drive required and more. Therefore you only need to pay for exactly what you need, nothing more.

You can upgrade or downgrade your hardware, and other options at any time.