We accept PayPal, all major debit and credit cards and BitCoin.
You can pay on a monthly, quarterly or semi-annual term, for longer terms you will receive a discount.
We also provide a group pay system where anyone may contribute to your services payment using your unique link. This is also known as clan pay, or public pay.
Your satisfaction is our highest priority so we yes we do offer a refund policy!
We offer a 72 hour refund policy on all our game servers and TeamSpeak 3 servers.
However we cannot offer refunds on our Dedicated Servers and service add-ons.
We may decide to offer you a refund after the 72 hour period and on certain add-ons on a per case basis depending on the circumstances, please contact us if you would like to request a refund.
Our game servers are provided on high quality Intel Xeon, server grade hardware. We continually asses and upgrade our hardware to ensure we offer the best hardware and configuration options. Below is just some of our server hardware available.
- Intel Xeon 2 x E5-2630 v3, 128GB DDR4 RAM, 2 x 320gb SSD, 2 x 1TB HDD
- Intel Xeon 2x E5-2670 v2, 256GB DDR3 RAM, 2 x 1TB HDD
- Intel Xeon E5-1650 V2, 128GB DDR3 RAM, 3 x 320GB SSD
Most of our game servers are sent to our automatic setup system after cleared payment, this means your game or voice server will be setup within minutes!
For Space Engineers and Medieval engineers, these are setup manually and can take up to 12 hours to setup.
Once setup you will receive an email with the login details, if you don’t see anything, please make sure you check your spam, junk or trash folders and set us as a safe sender.
There are rare occasions where your order will be flagged for verification such as if our fraud check system has flagged the order, be sure to enter accurate details to avoid this possibility, or if its a large order. This can delay setup. If this is the case you will receive an email from us.
If you’re having issues with your game or voice server, there are a few places to check of any reported issues:
1) our social media pages, Facebook and Twitter.
2) If you’re using TcAdmin, login to your control panel as we may also post an announcement here that will be shown to your upon login.
3) Visit our announcement page.
4) Visit our network issues page.
If nothing has been reported, submit a ticket here, explaining the issue in detail and we will be happy to help. We operate 24/7, 365 days a year!
These apply to all our game servers using our TcAdmin control panel.
Yes! You can easily install mods on your game server to your requirements either through our custom built mod installation tools, ARK Remote, or manually through the file manager or FTP program
If the mod contains a DLL file, you will need to contact us to install the mod, this is a security procedure as DLL files can be manipulated to harm the server.
Yes! You can install ARK Remote easily with a just a few clicks through the “Mod Manager” in your control panel
Yes! You can either use the built in file manager, or connect to your game server with an FTP program to access your files.
Space Engineers and Medieval Engineers
These apply ONLY to Space Engineers or Medieval Engineers game servers
Yes! Space Engineers Server Extender can be easily activated in seconds with a couple of clicks in the control panel.
Server Extender mods can also be easily installed through the file manager in the control panel. If the mod contains a DLL, you must contact us to install it. This is a security procedure as DLL files can be maliciously manipulated.
Yes! You can easily install Space Engineers or Medieval engineers workshop mods by pasting the ID in a box in the control panel. No need to edit any files and we don’t limit you at all.
We provide our customized control panel SESM for you to easily control your Space Engineers or Medieval engineers game server.
Yes! You can access your Space Engineers or Medieval engineers files through our built in file manager to upload, download, delete and edit the files without leaving your browser.
Yes! You can do this by setting up a steam group with only the people you want to join in the group, then adding the group ID to your Space Engineers or Medieval engineers game server through your control panel.
Our Space Engineers or Medieval engineers game servers update automatically. Your game server will be gracefully turned offline, updated and brought back online within 30 minutes of an update.
Yes! You can activate up to 3 different levels of automatic backups.
Level 1 – Every 6 hours
Level 2 – Every day
Level 3 – Every Wednesday, Friday and Sunday
You can also take a backup at any time by downloading the map through the control panel.
Build your own game server
With our custom built game server configuration system which you can access here, you can configure your game server exactly how you’d like it. The Game, CPU, RAM, Drive, support level required and more. Therefore you only need to pay for exactly what you need, nothing more. This way you can get the best price on the market, guaranteed!
You can upgrade or downgrade your hardware, and other options at any time.
To remove the cost of support and create a lower starting price, we have made support configuration option for you in the build your own game server tool. There are 3 different levels:
- Advanced Plus
- “Technical”, covers when something goes wrong with your game server and needs fixing
- “Advanced”, covers everything in technical, plus assistance with configuring your game server, such as if a configuration option is not working, you’d like to set it to do something or if something has gone wrong due to a configuration option.
- “Advanced Plus”, covers everything in technical and advanced, plus help with modding your game server. Such as a mod that is not working on your game server, or you need help installing a mod.