Terms of Service
These Terms of Service apply to the ServerBlend website located at serverblend.com and all services provided by ServerBlend, a trading name of Interiginal LTD. By using the site or ordering any services, you agree to these Terms of Service, if you do not agree, do not use the website. Interiginal LTD, agrees to provide services and access to the website to the client, subject to the following (“Terms of Service”). ServerBlend is a trading name of Interiginal LTD, the company here after referred to as, (“ServerBlend“), (“Us”), (“We”) and The Client, (“Customer”), (“Client”) and (“You”). Use of ServerBlend’s services, including the ServerBlend website constitutes acceptance and agreement to the Terms of Service. ServerBlend reserves the right, at its sole discretion, to modify, add, or remove parts of the Terms of Service, at any time. It is your responsibility to check these Terms of Service regularly for any changes. Your continued use of the ServerBlend website or services following any changes being made will mean that you accept and agree to the changes. As long as you comply with these Terms of Service, ServerBlend grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the website and its services.
The legal company you are bound with for these Terms of Service is Interiginal LTD, registered in England and Wales, company number 9459736. The terms of Service applies to the law of the United Kingdom, any disputes will be settled in a court of law in the United Kingdom.
ServerBlend provides a 14 day satisfaction based refund policy for the majority of provided services, when a service applies for a refund policy it will be shown on the services page on the ServerBlend website, and it will not be included in the exclusions shown in section 1.1.1 of these Terms of Service. If the service is eligible for a refund within the 14 day period, you can cancel the service and claim a refund by submitting a ticket through your client area. After 14 days, all services are non-refundable. ServerBlend may at its sole discretion under certain circumstances allow a refund or pro-rota refund after this time, this is not guaranteed and will be assessed by ServerBlend on a case per case basis. Extended refunds agreed upon after the 14 days, must be shown in writing through the ServerBlend ticketing system in the client area. No other forms of extended refund agreement writing will be accepted.
Refunds will always be sent back through the payment gateway chosen when the payment was made, for example; a PayPal payment, will be sent back to your PayPal account, and the account that the payment was made with. Refunds cannot be sent to different payments accounts.
Refunds are only provided for dissatisfaction with the service provided. Requests must be accompanied by a valid, justifiable reason, which will be solely decided by ServerBlend.
The reason must be directly associated with the service provided to you, such as but not limited to, slow support ticket replies. The client must give ServerBlend one opportunity to resolve the issue with 48 hours. Refunds are not given for issues outside of ServerBlend’s control, such as but not limited to, a bug in the game or a natural disaster. We provide a standard 24 hour refund policy for changes of mind, or issues with the game causing you to be unable to use the server in the way you wanted to when purchasing.
Under some circumstances we will also consider refund requests outside the exact scope of our policy, you are free to submit a refund request to us through our ticketing system and we will consider it.
1.1.1 Refund Exclusions
- Service add-ons, which are optional extras chosen either during the service checkout process or chosen after and are added onto the service are excluded from our refund policy. For example but not limited to the add-ons: “Monitor and fix”, “Custom sub-domain”, “Initial admin configuration / mod installation”.
- Dedicated servers
ServerBlend is a trading name of Interiginal LTD, therefore payment invoices, statements, “pay to” and other transactions will show that it is to Interiginal LTD. Invoices will be delivered to you by email, you agree that once we send the email, it then leaves our system and is therefore out of our control, we are not responsible for undelivered emails once they leave our system.
First time order invoices must be paid within 24 hours of placing the order. If payment is not delivered within 24 hours we reserve the right to cancel the order without informing you. You will then need to submit a new order when you wish to proceed again. Repeated orders with no invoice payment may lead to the account being closed.
1.3 Payment Methods
With PayPal you can pay with a one time payment, where the invoice must be paid manually each time, you can setup a recurring payment, or you can setup an auto payment using reference transactions.
18.104.22.168 Recurring Payments
This method will pay us a set amount each time your service renews. Such as but not limited to: Monthly, quarterly, or semi annually.
This can be cancelled at any time through your PayPal account, by contacting us, or by cancelling your service.
22.214.171.124 Auto Payment
This method will allow us to charge your PayPal account the amount required, when required, for example but not limited to: when you upgrade your account, we will charge you more, or when you downgrade your account or we have applied credit to your account you will be charged less. You agree to be charged on demand varying amount using this method for your ease of payment. Please see section 1.8 for more information on varying amounts. With this method, you never need to add in your PayPal payment information again unless this method agreement cancelled, and you will never over, or under pay.
All charges will be invoiced for, and you will see a full history of payments in the invoice area in your client area.
If you wish to cancel this, it can be cancelled at any time by submitting a ticket through your client area requesting it be cancelled, through your PayPal account, or through your client area by visiting here.
1.3.2 Credit or Debit card
We take credit or debit card payments using the Stripe gateway. This gateway uses the Stripe JS library which makes credit or debit card information never go through our servers, this ensures your data is kept safe and makes ServerBlend PCI compliant. Card information is stored remotely with Stripe. All payments with this gateway are on a recurring basis and will be debited automatically from your account on the invoices due date. All payments through this method are taken in British pound (GBP) regardless of the currency chosen during checkout.
We take Bitcoin payments using the Bitpay gateway. This gateway covers all Bitcoin payments, and converts the payment immediately into Euro (EUR) currency. At no point during the transaction does ServerBlend touch or interact with the Bitcoin currency. Bitcoin payments can take 1 hour to process due to the need for confirmations from the bitcoin network to ensure successful payment. Bitcoin transactions must be confirmed as received and paid in full exclusively by us before a service can be setup.
1.4 Recurring services
Recurring service payment invoices will be created 10 days before the due date, payments must be paid on or before the due date. If your invoice becomes overdue, your service will be suspended, where you service is turned offline and you are unable to access it. If the invoice is not paid within 3 days of being overdue, even if the service has not entered a suspended state prior to this, your service will be terminated, where your service is shut down and all the files deleted. If you are having trouble paying and would like to request a grace period to allow you a longer time to pay, or another method of payment, this may be requested by opening a ticket through your client area. ServerBlend at their sole discretion will decide if the grace period or other method of payment is permitted, and their decision is final.
After cancellation, it is your responsibility to ensure any automatic recurring payments are cancelled.
1.5 Over payments or payment errors
Under some circumstances for example but not limited to: a PayPal auto payment that’s not cancelled, you make a manual payment before a recurring payment is made, a payment is made after the service has been cancelled, may cause you to overpay on your service. This over payment or payment error will be added to your credit balance on your account which can be used on future invoices. You can also request a full refund of the over payment by submitting a ticket through your client area including the transaction ID and method of payment, unless part of the over payment or payment error credit has been used on an invoice. Once partly used, over payments or payment errors cannot be refunded.
In some cases over payments may not be automatically assigned to your ServerBlend account, if this happens, you must notify us by submitting a ticket through your client area including the transaction ID and method of payment. This will then be either added to your accounts credit balance for use on future invoices or can be refunded per your request.
Under no circumstances will we be held liable to a direct or indirect loss of any kind for over payments or payment errors. It is your responsibility to ensure you pay the correct amount and contact us about any over payments or payment errors you have experienced.
1.6 Group Pay
This is a system is a service offered by ServerBlend that allows other users, that do not have an account with ServerBlend to make payments towards a service owned by someone who has an account with ServerBlend. Payments made this way are added to the account holders credit balance. All payments made this way are non-refundable and non-transferable. Once paid, the account holder can use these funds in any way he desires, on any service we provide. A person that has made a payment to another account through this system has no control over what his payment is spent on, or if its spent at all. We do not take any responsibility for what the account holder does with these funds. Payments made through group pay by people other than the account holder does not form any contractual relationship between ServerBlend and the payer, nor confer any rights over the service(s) on the account being paid towards.
1.7 Payment disputes or charge backs
You agree not to open a payment dispute, such as but not limited to: a dispute or claim via PayPal’s dispute system, or open a charge back via your bank or payment provider, under any circumstances.
Doing so will lead to your account being suspended, pending investigation, and can be terminated without refund on the decision of ServerBlend.
If you have an issue with a payment, or would like to request a refund, please contact us by opening a ticket via your client area and we will be happy to discuss a solution to your issue or concern with you.
1.8 Price variations
The amount you pay can vary depending on a few conditions, such as but not limited to:
- Upgrades or downgrades of your service, payment changes will be made aware to your during the upgrade or downgrade process
- Service price decreases, to remain competitive, occasionally we will decrease our prices for all clients.
- Add-on purchases, you will be notified of this price increase when purchasing the add-on.
- Custom admin work. You may request changes to your configuration, or installing of mods, or management work on your dedicated server. Before any custom admin work has begun, you will be made aware of the cost, and you will need to agree to it. We will not go forward with any work without your consent.
- Currency conversion differences
For any price variations, you will be made aware of the price change before any change is made and payment is taken.
2. Setup Procedure
2.1 Setup time and fraud checks
Setup time guarantees only start once we have received cleared payment for the full amount of the invoice, and you have passed our fraud screening system, if you account is highlighted for possible fraud this will lead to an extended setup time, where we contact you to provide suitable verification such as but not limited to, phone verification, or personal identification. For some of our services, or for large value service orders, such as but not limited to: dedicated servers, your order will go through a account verification before we can accept and provision the order where we contact you for verification of your details, such as but not limited to: phone verification, or personal identification. For example, a service that is ordered at 1pm that has a setup time guarantee of 30 minutes, must go through fraud checks and have cleared payment of the full amount of the invoice before the setup time begins. If the checks are completed at 2pm, the setup time would then start and be guaranteed by 2:30pm. Depending on the service purchased, setup time will vary due to factors such as but not limited to: amount of services currently being setup, the load on the server at which your service will be setup on, current available staff, purchased service availability. All game servers other than Space Engineers and Medieval Engineers are setup automatically and will therefore be fully setup within 15 minutes of cleared payment and passing fraud screening. Space Engineers and Medieval Engineers game servers take up to 12 hours to setup as they are setup manually. You are not entitled to any form of monetary or non monetary compensation for any delays in the setup of the purchased service.
Trial servers have no guaranteed setup time.
More than one promotion cannot be used in conjunction with another promotion. Promotions are for example but not limited to: a discount on a service or a free add-on.
ServerBlend cannot guarantee that all promotions will work at all times. Promotions vary in where they can be used and when.
When you trial game server comes to an end at the end of the 48 hour period and you haven’t upgraded or notified us of your interest in upgrading or requesting a trial extension you understand that your server will be cancelled and the files removed.
Any trial extension much be agreed in writing through our support ticket system.
4. Cancelling your service
If you wish to leave us at ServerBlend and cancel your service, this can be done at any time up until your due date by submitting it via your client area or by contacting us. When you submit a cancellation through your client area or by contacting us, you must receiving confirmation. If you do not receive confirmation then your cancellation may not have been received, and must be submitted again. Cancellation after the services due date, applies to the next month, and invoices for the current month must then be paid.
For all services, you must cancel within the agreed cancellation period, which can vary depending on the service, unless otherwise agreed in writing to receive a refund.
- Game servers: 72 hours
- TeamSpeak 3 servers: 72 hours
If you select immediate cancellation, your server will be cancelled at that time, if you select “At end of current billing period”. Your server will be cancelled on your due date. The server may be cancelled up to 12 hours before 00:01 (24 hour clock) on the due date.
Upon cancellation of the service you may also need to manually cancel any recurring payment you have setup through the payment gateway you chose, such as but not limited to: PayPal. It is the clients responsibility to cancel these recurring payments. If it is not cancelled, you may be charged for a cancelled service. Please contact us and you will be entitled to a full refund of the accidental payment
If you wish your client data to be deleted and your account closed, you must request this in writing through our ticket system, and must receive confirmation from us that it has been completed, if you do not hear from us please submit the request again.
5. Server performance & up time
ServerBlend does not guarantee 100% uptime on the services we provide but we aim to provide as close to it as possible. Sometimes issues can arise which may affect the services we provide to you. For example, but not limited to, a fire in the server room causing the servers to be turned off. You accept that this can happen and that we will do everything we can to resolve any issues that occur as quickly as possible.
If the service you have purchased is Space Engineers and you experience crashes or downtime or other issues, by purchasing the server you understand that Space Engineers being in an early stage of development and server software being in its early stages, some lag, crashes and downtime is expected.
Mods or plugins or other extras you have applied to the server or using applications to otherwise mod the game may affect your game servers performance. You are not entitled to any form of refund, discount or compensation for problems caused by alterations, mods, plugins, add-ons and applications.
ServerBlend will not be held responsible for server side lag or downtime which is caused game server alterations, mods, plugins, add-ons or any type of modification to the service we provide.
If you believe you’re experiencing server side lag please remember to consider your client side variables for example, but not limited to: low frame rate, other people in the household using the same connection, background downloads other programs which may be hogging bandwidth or system resources. Client side issues are out of ServerBlend’s control.
If it is found with proof and accepted by us that server side lag is being caused our side and is in our control you are entitled to extra days added onto your account for each day the issue continues up to a maximum of 30 days.
You also accept that sometimes there may be downtime due to the need for maintenance, upgrades and updates. In most cases we will notify you 24 hours before downtime will occur, with any scheduled downtime we will always post on our social media pages; Twitter and Facebook.
Unless otherwise agreed in writing you are not entitled to any form of payout, discount, monetary or non-monetary compensation, service change, service extension or extra time, or any other form of return due to service issues.
6. Hardware Specifications
The hardware specification listed in our game server configuration tool (here) is the server hardware that the individual game server will be placed on, the hardware is then shared with all game servers on that dedicated server, it is not the amount the individual game server is allowed to use. Speeds shown here may very from what is received, as depending on the server’s load, the speeds may change to save power, and will increase when demanded.
7. Acceptable Usage Policy
The business model of providing shared hosting, involves placing ‘x’ amount of services on one server and to share the resources between these. Therefore server CPU, disk space and RAM are shared resources, excessive consumption of these resources can interfere with or completely prevent normal service performance for other users. ServerBlend reserves the right to suspend or terminate services on any account that, at its sole discretion, is abusing server resources. Such suspension will cause the service to be shut down and can occur at any time without prior warning. Your server files will remain and you will be sent an email about the shut down or / and suspension. Action is then required to reduce your usage or account for your higher usage. If we find that you are not acting on emails sent and your usage remains continually above acceptable amounts, ServerBlend reserves the right to remove access with continual non cooperation, termination with file deletion of the service may occur without refund.
ServerBlend reserves the right to run restarts, updates, commands, cleanups, at any time on client services, such as but not limited to; a game server, to which at its own sole discretion is or may cause system instability, resource abuse or effect other clients negatively, due to but not limited to: a bug, in-game objects or script. This is to ensure all ServerBlend services run optimally and to avoid any disruption to any other clients
You shall only use ServerBlend’s services for lawful purposes, you shall not let any third party to commit unlawful actions on any of ServerBlend’s services. Transmission, storage, or presentation of any information, data, or material in violation of the laws of the United Kingdom is prohibited.
This includes, but is not limited to: copyrighted material in which you are not the copyright holder, material that is threatening or obscene, or material protected by trade secrets or other statutes. You agree to indemnify and hold harmless ServerBlend (Interiginal LTD), from any claims resulting from the use of the service which damages you or any other party. ServerBlend reserves the right to terminate any services for any customer or end-user activity that exposes it to legal liability or endangers its ability to provide services to other clients.
8. Full or Unavailable Server configurations
If we, or our automatic provisioning system comes to setup your game server and find out the clients chosen location or configuration for their service is currently full or unavailable, for whatever reason, decided solely by ServerBlend. The service will be placed on the server with the closest configuration similarity, decided by ServerBlend. If this happens the client may request to be put on the originally chosen configuration as soon as available and is provided with an extended refund policy of 2 weeks (15 days).
9. Best Price Guarantee
Our best price guarantee where we will beat a competitors price by 5% if found cheaper, must be: 1) Same slot count 2) Same location 3) Similar hardware level. We reserve the right to refuse price beats if we deem that it is not a reasonable equivalent, for example but not limited to: the competitor provides the service on lower end hardware, the competitor is not reputable. Applies to the standard service, addons and extra’s are not included.
10. DDOS Protection
At some locations we provide a certain degree of DDOS Protection on our servers. Depending on the severity of the attack and the server that is attacked, game servers may still be affected. We will not be held liable for downtime caused by DDOS attacks. Services we suspect or are found to be targeted by DDOS causing other services to be disrupted may be shut down to ensure other services are not effected. We reserve the right to suspend or terminate services that are targeted by DDOS attacks.
11. Service Termination
ServerBlend reserves the right to suspend or terminate at its sole discretion any service that does not follow the Terms of Service.
For example but not limited to: Infringing copyright, fraud, abusing server resources, not following our usage policy or not following our payment terms.
If your service is terminated or cancelled, the related files will be deleted.
12. Data loss and protection
ServerBlend will not be held responsible for the backing up and integrity of client data, and is not liable in any form, for any form of loss caused by the loss of client data.
It is the client’s responsibility to ensure backups are taken of their serivces files regularly.
13. Securing of service accounts
In any situation where a client account, game server account or server itself is hijacked or hacked, ServerBlend will not be held responsible for this. It is the clients responsibility to keep all their personal details and passwords secure and personal. ServerBlend is not liable for any form of loss caused by this, for example but not limited to, financial loss, game time or game saves.
14. Service Add-ons
Service add-ons, for example but not limited to, “monitor and fix” are attached to the related service. They are cancelled as soon as the service it is an add-on for is cancelled or terminated. If a service is suspended, the service add-on attached to it is also suspended.
If the paid amount each month is less than £4, you do not qualify for free add-ons.
Configuration or mod installation add-ons entitles the client to up to 3 mods, and 30 mins of work each purchase. If more work is required, additional add on purchases will be needed or the client can purchase our ‘Complete In-House Management’ add on.
14.1. Complete In-House Management
This add-on has been created to remove the hassle of managing, configuring and setting up your server. This enables you to hire someone to do it for you. Up to a maximum of 3 and a half hours paid with half an hour free! Making a total of 4 hours a month. If your server is very large, active and requires more cleanups and configuration. This can be increased on request for an extra charge.
14.1.1 Space Engineers
When we manually cleanup, accidental deletions of player content may occur, every time we clean up a server we will take a backup. You will have 2 days after a cleanup to contact us to restore the backup if accidental content has been deleted, and we will restore the backup. On rare occasions backups can become corrupt, it is your responsibility to ensure regular backups are kept, we are not responsible for backups. With automated cleanups, this is done through software, we will tell you what settings we have setup which you will need to tell your players about. The software may be unreliable, and we are not responsible if content is lost through automated cleanups, backups before automated cleanups are not taken.
14.1.2 ARK: Survival Evolved
Covers changes to the configuration throughout the billing period and the installation and support for mods at any point. We are not responsible for updates to ARK servers as this is a manual process all clients can manage via the control panel. ARK mods can be updated on request by contacting support. Please note we are not responsible for mods that cause issues with the server failing to load a map from mod corruption, bugs or broken mods but will assist with our advanced mod support to diagnose the issue.
14.2 “Monitor and Fix”
This service detects when the game server’s process is not running, when this is detected, we will as soon as possible intervene and fix the issue for the client without the need for the client to contact us. There is no guarantee on when we can fix and bring the game server back online due to the nature of issues and availability. It does not cover initial configuration issues for when the client first sets up their configuration and it does not work. The server must have run with players connected at-least once before.
This service cannot detect if the game server can be connected to. If this happens you will need to notify us of this issue.
This add-on is available to select packages, with varying sizes and types. You are entitled to one GameVox voice server per account, regardless of amount of services active. You will be provided with a code to redeem with GameVox, once that GameVox code time runs our, if your service is still active and paid for, you may claim another GameVox voice server code, as-long as we still have GameVox codes available and the add-on is still available to be ordered by new clients.
The maximum GameVox premium you are entitled to is 200 slots for a 12 months.GameVox will be shown as a trial in your GameVox account.
This add-on applies to new Enjin websites and sign ups only, if you have had Enjin before you may not be able to claim the free 45 day advanced trial.
If Enjin denies your trial for any reason, this is not our responsibility, you will need to contact Enjin about it.
The term ‘Partner’ on ServerBlend referrers to someone who is affiliated or works with ServerBlend. For example but not limited to, it can be known as someone who is ‘Sponsored’ by us with a free service. This could be a YouTube channel that we Sponsor, or a website that we have advertisements on.
16. Feedback and Information
Any feedback you provide on the website shall be deemed to be non-confidential. ServerBlend shall be free to use such information on an unrestricted basis.
By using the website, you acknowledge and agree that Internet transmissions are never completely private or secure, you understand that any message or information you send to the website may be read or intercepted by others, even if there is a special notice that a particular transmission such as, but not limited to: credit card information, is encrypted.
There may be links to third-party websites throughout the ServerBlend website, these third-party websites are outside of the control of ServerBlend and are provided as a convenience to you. We are not responsible and we do not endorse these third party websites. You must make your own independent judgment regarding your interaction with these linked websites.
You should be aware that by signing up for an account with ServerBlend (Interiginal LTD), you agree to position data on our servers, therefore making it accessible to the public. In this sense, you accept that it is beyond the power of ServerBlend (Interiginal LTD), to restrict such access and guarantee the security of your files. You are completely in charge of protecting your data.
18. Data Redundancy
Your use of ServerBlend’s services is at your sole risk. We are not responsible for your files and/or data residing on your account. You agree to take full responsibility for your files and data transferred and to keep regular backups of files and data stored on our servers. All backup services provided by us are offered with no warranty or guarantee of their date, accuracy and integrity.
18. Limitations of Liability:
Except where prohibited by law, in no event will Interiginal LTD be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if Interiginal LTD has been advised of the possibility of such damages.
You expressly acknowledge and agree that to the fullest extent permitted by applicable law Interiginal LTD, shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses.
Under no circumstances, shall we be held liable for any data loss, distribution of information including unauthorized access to ServerBlend server systems or any other loss of data. ServerBlend will not be held liable for any disruption, delay, or disconnection of services for any period of time.
If Interiginal LTD is found to be liable to you for any damage or loss which arises out of or in any way connected with your use of the site, content or services, ServerBlend’s liability shall in no event exceed the greater of (1) the total of any subscription or similar fees with respect to the service provided paid in the previous three months prior to the date of the initial claim. (2) £100.00. Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.
You agree to indemnify and hold Interiginal LTD, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including legal fees), made against Interiginal LTD by any third party due to or arising out of or in connection with your use of the Site.
Below are security terms which any person breaking will be subject to the full force of the law, and may be subject to extra costs coming from for example but not limited to legal fees.
Your account is your sole responsibility and that you will accept the consequences of any breach of the Terms of Service under services connected to your account or any activities associated and occur under your account, and the security of your account is your responsibility, and that you will keep your passwords confidential.
You agree NOT to:
Perform or cause any attack on the network, host or server, for example but not limited to, “Denial of Service” attacks or attempting to crash or disable a server.
Engage in any activities that may interfere or interrupt services we “ServerBlend” provide.
Circumvent ServerBlend’s security features for any reason.
Reproduce, sell or trade ServerBlend’s services
- Charge back or otherwise retrieve funds previously paid to ServerBlend in an attempt to bypass our refund policy. If you are not happy, please contact us, we are more than happy to resolve any issues you have. Chargebacks may be followed up by debt collectors and if necessary taken to court to recover the funds, if this is done, all costs associated are liable to be paid by the client.
Some of the data we have on the ServerBlend website are from or created by third parties. If we are told any data on the website is copyrighted, we will remove it as soon as possible after we are contacted with relevant proof by the rightful owner to our abuse department: abuse(at)serverblend.com. The submitter will be liable for the copyright abuse not ServerBlend.
You agree that:
ServerBlend (Interiginal LTD) disclaims all conditions, warranties and other terms of any kind, whether express or implied.
That we do not promise that the site or any content, service or feature will be error-free or uninterrupted or that any defects will be corrected or that your use of website and/or services will provide any specific result. The website and services are provided on an as-is basis.
No advice or information, obtained by you from ServerBlend through, or from the service shall create any warranty or other obligation not expressly stated in the Terms of Service.
Last Updated: 22nd of August 2016