Our Guarantees

The below guarantees are set out simply , and honestly so you can see what you will receive and any terms that are attached to the guarantee.

The Best Priced Game Servers Available.

The Guarantee

We guarantee that we will provide the best priced, best value game server on the net!
If you do happen to find someone cheaper, please contact us and we will beat their price by 5%!

best price guaranteed

Terms

The game server hosting provided by the competitor must be reputable, and provide similar performance and support.

– This term just means that we couldn’t beat a competitor that for example, charges £1 per month and provides the game server on a very low end virtual server that you would get very bad performance on. Or a competitor that does not provide technical support.

99.9% Uptime

The Guarantee

We guarantee 99.9% up-time for all our game servers and voice servers. Although you can see here that our current uptime record is actually much nearer 100%!

Terms

This does not include scheduled downtime. It counts for downtime that is not scheduled and where your server is inaccessible; you are unable to connect to it and are unable to control it via the control panel. If the up-time of your server goes below 99.9% in one month, we will credit you 5% of your servers cost every 1 hour of downtime over this up-to the total cost of the month of your game server. So if your server is down for 20 hours or more, the month will be free!

100% Satisfaction

The Guarantee

We are so confident you will be happy with our server hosting, we provide a guarantee that if you’re not satisfied with your game server or voice server within 14 days, we will provide you with a full refund!

Terms

This does not included dedicated servers. You must provide a valid, justifiable reason for not being satisfied. If the issue can be resolved, we request that you provide us with one opportunity to resolve it for you within 48 hours. We cannot give refunds for issues outside of our control, such as, but not limited to, a bug in the game, or a natural disaster. We provide a standard 24 hour refund policy for changes of mind, or issues with the game causing you to be unable to use the server in the way you wanted to. We will also always consider refund requests outside the exact scope of our policy, therefore please let us know and we will still consider your request!