Technical Support Staff

The backbone of our business, our Technical Support Staff provides the excellent customer service that our customers love us for. We owe all of our business to our fantastic customers, and we strive to provide them with the highest level of satisfaction! We expect all of our Technical Support Staff to be comfortable interfacing with customers and providing a pleasant and memorable experience.

Some key skills we would expect from a Technical Support member.

• The ability to think logically in your workload.
• A good memory of how game servers work.
• Excellent reading and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• The ability to work well in a team but also alone.
• Problem-solving skills.
• A strong customer focus
• The ability to prioritise your workload
• Attention to detail.
• Willingness to self learn and improve skills. No day is the same and there is always something new that arises.

If these are sounding like you then please read on!

Our Technical Support Staff primarily handles technical issues that arise with the setup and maintenance of our hosted game servers. While we do ask that applicants have some experience setting up and maintaining their own game servers, whether, through a Control Panel or directly using server software, we don’t expect candidates to have extensive knowledge about every game we support.

Responsibilities will include:

• Being a friendly and caring ally for our customers.
• Being able to remain professional and friendly even when a customer may not be!
• Performing services for customers on their servers, such as configuration, transfers from another host to us or internally, and help to troubleshoot any issues that arise.
• Managing incoming support tickets and live chats.
• Improving and working on existing/new helpdesk articles to aid client support.

Our Technical Support Staff works on a rotation, which usually remains constant from week to week; we’re looking for a couple of new staff members that are willing to work anywhere between 20 and 40 hours per week, depending primarily on how many hours you’d like to work. We are available 24/7 to service global customers, so a candidate would preferably have some flexibility to work odd hours on some nights. This also means that sometimes our staff may need to be available on short notice, as sometimes life happens and a staff member may call in sick or take time off.

If this is a role you feel you fit plase do apply using the button below.