Technical Support Staff
The backbone of our business, our Technical Support Staff provides the excellent customer service that our customers love us for. We owe all of our business to our fantastic customers, and we strive to provide them with the highest level of satisfaction! We expect all of our Technical Support Staff to be comfortable interfacing with customers and providing a pleasant and memorable experience.
Our Technical Support Staff primarily handles technical issues that arise with the setup and maintenance of our hosted game servers. While we do ask that applicants have some experience setting up and maintaining their own game servers, whether through a Control Panel or directly using server software, we don’t expect candidates to have extensive knowledge about every game we support.
Responsibilities will include:
- Being a friendly and caring ally for our customers.
- Being able to remain professional and friendly even when a customer may not be!
- Performing services for customers on their servers, such as configuration, transfers, and helping troubleshoot.
- Managing incoming support tickets and live chats
Our Technical Support Staff works on a rotation, which usually remains constant from week to week; we’re looking for a couple of new staff members that are willing to work anywhere between 20 and 40 hours per week, depending primarily on how many hours you’d like to work. We are available 24/7 to service global customers, so a candidate would preferably have some flexibility to work odd hours on some nights. This also means that sometimes our staff may need to be available on short notice, as sometimes life happens and a staff member may call in sick or take time off.